1. Eligibility for Refund
We offer refunds for donations made to Vishwaseva Foundation under the following circumstances
- Technical Error: In case of accidental duplicate transactions or technical errors leading to an unintended donation.
- Unauthorized Transactions: If there is evidence of an unauthorized transaction from your account.
- Change of Mind: If you have made a donation but wish to reconsider and request a refund within a certain time frame.
2. How to Request a Refund
To request a refund, please contact our Support Team within 7 days from the date of the donation. You can reach out to us via info@vishwasevafoundation.org or (020) 41098037. Please provide the following information when requesting a refund.
- Full Name
- Contact Information
- Donation Amount
- Donation Date
- Reason for Refund
Our Support Team will review your request and initiate the refund process if it meets the eligibility criteria.
3. Refund Processing
Once your refund request is approved, the processing time may vary depending on your payment method and financial institution. We will make every effort to process your refund promptly and provide you with a confirmation email once the refund has been initiated.
initiated.
4. Non-Refundable Donations
While we strive to accommodate refund requests to the best of our abilities, there may be situations where refunds cannot be granted.
- Donations made outside the eligible timeframe.
- Donations that have already been allocated to ongoing projects or programs.
- Donations made in connection with fundraising events or campaigns where the terms specify non-refundability.
Cancellation of Recurring Donations
If you are enrolled in a recurring donation program and wish to cancel future donations, please follow these steps.
Log In: Log in to your donor account on our website using the credentials you used to set up the recurring donation.
Manage Donations: Navigate to the “Manage Donations” section of your account dashboard.
Cancellation: Locate the recurring donation you wish to cancel and select the cancellation option. Please note that canceling a recurring donation will stop future donations from being processed, but it will not automatically refund previous donations.
Donor Error
In the event that you made an error while entering your donation amount or other information, please contact us as soon as possible. We will make every effort to assist you and rectify the situation. However, if the donation has already been processed and utilized for charitable activities, it might not be eligible for a refund.
Our Commitment to Transparency
Vishwaseva Foundation is committed to transparency and accountability in all our operations, including the handling of donations and refunds. We assure you that all refund requests will be thoroughly reviewed and processed according to our policy.
Changes to This Policy
Please note that this Refund Policy is subject to change without prior notice. Any revisions or updates to the policy will be posted on this page. It’s recommended to check this page periodically for the most current information regarding our refund procedures.